TransGlobe Property Management Services - British Columbia
"A note of thanks for the new carpet in my apartment. The work was done under trying conditions as there was furniture to be moved and the balcony closed off. It was done without too much inconvenience to me and left neat and tidy. The balcony appears to be almost finished so I look forward to being able to step outside soon. Thank you for your attention to this matter."
Linda, 11671 7th Avenue, Richmond, BC
"Dear Transglobe, Mr. Dave Fox of Triumph Contractors was at my apartment today at 2 p.m. Dave assessed the water damage to my bathroom floor, and told me that he would commence the repairs immediately. I thank you very much for your attention in this matter."
-Carol, 905 Fourth Avenue, New Westminster, BC
"First of all, I would like to pass on that the Resident Manager, Marian at
the James Bay Square is doing a great job. She is always abreast of what is
going on and will answer any questions you may have.
I wish to express my appreciation for being informed by the 'Welcome Home'
leaflets of the events happening where I reside. No one likes change, but
all I can see is nothing but great improvements and making my apartment
building a place to come home to and enjoy.
Being a business woman, I know that many do not accept change that well.
But, all I can say is thank you for keeping me abreast of all the
activities. Inconvenience is a small price to pay for progress.
Good Luck and I look forward to more improvements."
-Carol, 425 Simcoe Street, Victoria, BC
"'FAR ABOVE & BEYOND THE CALL OF DUTY OR JOB DESCRIPTION'
The elevator was being serviced and the lady could not walk up the flights of stairs to her suite after coming home from the doctor. Marina, the BR, found Mrs. Odnokon on the couch in the lobby and asked her if she needed help. Marina put the call out for anyone in the area that could possible help. Maintenance soon arrived…in fact it was the Maintenance Manager Cameron Glasgow …who carried her up to her suite. A very appreciative tenant who thinks she is blessed to have met 'real earthly angels' in her time of need! "
-Helen Odnokon, 11673 Seventh, Richmond BC
"Kim: For starters I'd like to say thank YOU very much for all the help/listening you've given me regarding this situation with the paint deposited on my car from the spray painting of the building I live in.Yesterday, 11 Sept I called and spoke to Sherry about the situation and she got Erle Heitzman to call me. He called me, very promptly, and the problem was solved within minutes of our conversation starting!!! I can't say enough about how nice/obliging/helpful (I can't think of enough nice words to discribe him!!!) he was. He was totally understanding and sympathic. I will be taking the car to Bashirs for the work needed this Wed. When I insisted on my paying a portion of the cost of the work he wouldn't hear of it. I must say that Erle is an exemplary person. I am very grateful for his help. He turned a negative situation into a very positive one!!......what a very very nice man he is. I realize now that I should have called Erle regarding this right from the beginning. Initially when I saw that his phone number was a 519 area code I thought it would be someone in Ontario and opted to call the local number which was Steve the fellow in charge of the painting. At some point I did have some dealings (about the paint on the car) with one of the foremen (who at the time I THOUGHT was ERLE!!!)........and this foreman had been very rude to me. This whole mess of course has now been straightened out!!! Erle and I had a bit of good laugh over it!!! Thanks as well to Sherry for listening to me yesterday and getting Erle to call me. I can see now why she sounded so aghast when I said that I thought I had spoken to Erle at some point and he had been rude to me!!!! I don't think Erle would even KNOW how to BE rude!!! Once again I must say that the company doing these balcony renovations does have some exceptional people. Thanks again to Erle Heintzman for all his help and understanding and just for being the great person that he is. Gratefully!!....
"
-Audrey 11673 7th Ave, Richmond, BC
"Thank you for the prompt service. Your service representative was efficient, friendly and courteious."
Diana, 2010 St. Johns Street, Port Moody, BC
"Very Friendly, very professional. We're very pleased with the service we've been receiving since TransGlobe took over the building."
Erin, 7065 Linden Avenue, Burnaby, BC
"The new range hood is great. I really appreciate my requests being taken care of so quickly."
Joanne and Doug, 7065 Linden Avenue, Burnaby, BC
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